Support

Support

On-going monitoring,

maintenance and tehnical help

for peak performance

Support

On-going monitoring,

maintenance and tehnical help

for peak performance

Support

On-going monitoring,

maintenance and tehnical help

for peak performance

“At VERESAT, customer care isn’t just a part of our business plan— it is our business plan. We provide 24/7/365 around-the-clock support and proactive network management by a highly skilled, certified and responsive team of security-cleared professionals”

Support Center

Our support center provides a single reliable point of contact for maintenance requests, troubleshooting and customer reporting. The support center provides Tier-One troubleshooting and, when necessary, escalates issues to Tier-Two support.

NOC

Our NOC is a secure facility with reliable and measurable support – assuring superior performance, and rapid fault resolution. Our services are ISO 9000-compliant and with more than 3,000 satellite terminals, we ensure optimal network performance.

TAC

Our global TAC provides highly responsive customer support and care directly to end users via a 24/7/365 help desk, ensuring customers have access to immediate issue resolution. TAC includes First Call Resolution of problems and requests for service.

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Traditional Email Support

We are here to answer any questions you may have about Veresat. Reach out to us and we’ll respond as soon as we can.

SEND A SUPPORT EMAIL

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World-Wide Telephone Support

Call Veresat from Europe, Middles East, Africa and Asia  Monday–Friday: 8 am–5 pm EST.  Saturday–Sunday Closed.

CALL US NOW

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Live Chat

When you’re ready to connect with a real person, we’re here to help. Chat with a Veresat staff 24/7, except for Christmas and New Year’s Day.

LIVE CHAT NOW

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Social Media

Our social media teams are available 24/7. Connect with us. Get answers. Talk tech. Keep up with the latest. Join the conversation.

SEND A TWEET

Real-Time Network Bandwidth Monitoring & Live Help

Analyze your network traffic loads real-time, any time with performance network usage and availability data.

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X1-Installationa-Manual

INSTALLATION & SAFETY MANUAL

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Evolution X1 Satellite Router

X3-Installationa-Manual

INSTALLATION & SAFETY MANUAL

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Evolution X3 Satellite Router

X5-Installationa-Manual

INSTALLATION & SAFETY MANUAL

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Evolution X5 Satellite Router

iDirect-Remote-Recovery

REMOTE RECOVERY

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Recover iNFINITI Remotes and Line Cards

Evolution-X5-Brochure

Evolution X5 Series Satellite Router

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Modes of operation: iNFINITI or DVB-S2/ACM outbound

Evolution-X3-Brochure

Evolution X3 Series Satellite Router

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DVB-S2/ACM outbound for greater efficiency and enhanced network availability

Evolution-X1-Brochure

Evolution X1 Series Satellite Router

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The remote features DVB-S2/ACM and Adaptive TDMA

Evolution-X7-Brochure

Evolution X7 Series Satellite Router

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Supports DVB-S2/ACM on the outbound and ATDMA and SCPC* on the return

iSite-User-Guide

iSite User Guide

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iDirect Evolution Satellite Routers

iDirect-iMonitor-User-Guide

iMonitor User Guide

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A component of iVantage NMS

CDM700

COMTECH CDM-700

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High speed satellite modem; 70/140 MHz or L-Band (optional); Data Rates 1.5 Mbps to 155.52 Mbps; Turbo Product Coding (TPC); FAST field upgradeable

CDM625

COMTECH CDM-625

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Advanced satellite modem; DoubleTalk Carrier-in-Carrier; 70/140 MHz and L-Band capabilities; Data Rates to 25 Mbps; Extensive backwards compatibility

CDM600

COMTECH CDM-600

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Digital satellite modem; 2.4 kbps to 20.0 Mbps; QPSK, 8PSK, 16QAM; 70 MHz and L-Band IF Versions; Drop and Insert (D&I++)

CDM570

COMTECH CDM-570

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Data Rates 2.4 kbps to 9.98 Mbps; Fast Acquisition demodulator; Turbo Product Coding; EDMAC and AUPC operation

SDM300L3

COMTECH SDM-300L3

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Data Rates 2.4 kbps to 5.0 Mbps; Burst Modulation Mode: 19.5 kbps and 57.6 kbps; Fully Accessible System Topology (FAST); Built-in Self Test